Online and Telephone Services

Please use online services, where possible before calling to get help with your benefit claim. See the latest press release: claimants are asked to apply online as jobcentres limit access.

• Access support online at www.dwp.gov.uk where telephone services are also listed (or for Univeral Credit customers, through their account).
• Jobcentre Plus: 
  • Telephone: 0800 055 6688 or
  • Textphone: 0800 023 4888
• Universal Credit helpline: 0800 328 5644

You will find it helpful to keep checking the Understanding Universal Credit website. These pages will be updated regularly. 

• https://www.understandinguniversalcredit.gov.uk/coronavirus/
• https://www.gov.uk/coronavirus

National Careers Service

The National Careers Service provides free, professional and impartial advice on getting a new job, changing careers, training, education and the labour market; support which is available to anyone aged 13 plus and living in England. Individuals can now access that support via webchat, over the telephone, via video call, and through social media.

Our free service can support individuals to:

• Build confidence
• Complete a skills assessment
• Review/ update their CV
• Develop online interview skills
• Identify online training opportunities
• Get new qualifications
• Plan the next steps of their career

The National Careers Service is completely free of charge and accessible to anyone aged 13 plus and living in England. To access the service, call 0800 100 900.